Support

Last updated: June 2026

Need a hand with Vibe Decode? We're here to help. The fastest way to reach a human is by email, we read every message.

Response time: we aim to reply within 1, 2 business days.

To help us help you faster, please include your account email, your device and OS (e.g. iPhone 15, iOS 18), and a short description of what happened.

Contact

General support & bugs: support@vibedecode.app
Privacy & data requests: privacy@vibedecode.app
Legal: legal@vibedecode.app
In the app: open Help Center from the menu to report a bug, request a feature, or browse answers.

Frequently asked questions

Account & sign-in

How do I sign in? You can use Sign in with Apple, Sign in with Google, or your email address (we send a 6-digit code, no password needed).
I didn't get my email code. Check your spam/junk folder and that the address is spelled correctly, then request a new code. Codes expire after a few minutes. If it still doesn't arrive, email support@vibedecode.app.
Can I change my email? Contact support@vibedecode.app and we'll help you move your account.

Subscriptions & billing

What plans are there? A free tier, plus Basic and Pro plans (available weekly or yearly). Current prices and what's included are shown in the app before you subscribe.
Free trial: paid plans may include a free trial, and its length depends on the plan you choose (weekly and yearly plans may differ). The exact length is shown before you subscribe. If you cancel before the trial ends, you won't be charged. Any unused trial time is forfeited when a paid subscription begins.
How do I manage or cancel? Subscriptions are billed and managed by the App Store / Google Play:
- iPhone/iPad: Settings > [your name] > Subscriptions > Vibe Decode > Cancel.
- Android: Google Play Store > profile > Payments & subscriptions > Subscriptions > Vibe Decode > Cancel.
Cancelling stops the next renewal; you keep access until the end of the current period.
Restore a purchase: if you reinstalled or switched devices, use Restore Purchases on the subscription screen to re-link your active plan.
Refunds are handled by the store, not by us: see Apple's refund process or Google Play refunds.
I paid but my plan didn't unlock. Try Restore Purchases first; if it still doesn't show, email support@vibedecode.app with the date of purchase and we'll sort it out.

Using the app

What is a decode? You paste or screenshot a message and Vibe Decode gives you a read on what it might mean, using the sender's astrological profile and the context you provide.
Screenshot decode: you can upload a screenshot of a conversation instead of typing it. We extract the text for analysis; uploaded images are deleted shortly after processing (see our Privacy Policy).
Deep Analysis, Cosmic Advisor & Compatibility are deeper, AI-powered reads. Plan limits for these are shown in the app.
Plan limits: the exact monthly limits for your plan are always visible in the app (Settings and on the relevant screens).

Privacy & your data

Export your data: Settings > Data & Privacy > Export My Data.
Delete your account: Settings > Data & Privacy > Delete Account, or visit vibedecode.app/delete-account. Deletion is permanent. (Cancel any active subscription separately in the App Store / Google Play.)
AI processing: some features send your text to our AI provider (OpenAI) to generate a read. You control this with the AI consent you grant in the app and can withdraw it any time in Settings > Data & Privacy. Full details are in our Privacy Policy.
California residents: see our Do Not Sell or Share page.

Troubleshooting

A decode failed or the app seems stuck: check your internet connection, then fully close and reopen the app. If it persists, update to the latest version.
Still stuck? Email support@vibedecode.app with your device, OS version, and what you were doing, a screenshot helps.

A note on what Vibe Decode is: our decodes, compatibility scores, and advisor responses are AI-generated for entertainment and personal reflection. They are not professional relationship, psychological, medical, or legal advice, and shouldn't be your sole basis for any decision.